Home » Returns & Refunds
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours as most orders are shipped within 24 hours of order.
Once the packaging and shipping process has started, it can no longer be cancelled (please refer to the Returns Policy below)
Return Window(When you need to initiate a return request, please contact customer service mail to [email protected])
You can return your product anytime within 90 days(If the order purchased at December 1st to December 31st, you can return extend to 120 days.) after you receiving it for an exchange or refund (not including the product handling & shipping fee, ) subject to the following conditions:
If the purchaser is returning for the following reasons:
RETURN FEE ABOUT 50% PRICE OF PRODUCTS.
Please Note: Wholesale & custom orders are not accept return and refund.
Your refund will be processed 24-48 hours after receipt of the returned item, Refunds may be held in credit against your account for future purchases if requested or directly refunded via the original mode of payment (in your credit card or PayPal account).
If you receive a damaged product, please notify us immediately. Damaged items, products with missing parts will be quickly addressed by our customer service team.
If you receive an incorrect product that is different from what you ordered, please notify us immediately. Incorrectly sent items will be quickly addressed by our customer service team.
If you do not receive your order, please notify us immediately. unreceived orders will be quickly addressed by our customer service team.
Please contact us at [email protected] to initiate a return.
This return policy is subject to change at any time.
Customer Support is available 24/7 at [email protected]
We do our very best to respond to support emails within 24 hours.
If you have any questions about our returns and refunds policy, please contact us at: [email protected]
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