Frequent Asked Questions
Q1. What time about the products delivery?
When the products shipping by free, Delivery time need about 25 work days for small(Length+Width+Height＜90CM, Weight＜2KG) package. 45 work days for large(＞2KG) package. If you need to choose a paid express delivery mode, in order to receive your order as soon as possible, please consult us before placing an order, The premise is to comply with our shipping policy.
Q2. What is your return and refund policy?
Normally the products can be returned within 7 days after you receiving it. And your refund will be processed 24-48 hours after receipt of the returned item. For more details, please visit our returns & refunds policy page.
Q3. What of payments way do you accept?
Wholesale: We accept T/T,If the normal goods, We accept the 30% deposit and 70% balance before shipment. If the customized, We will accept 50% deposit and the 50% balance before shipment.
Retail: We accept : PAYPAL , MASTERCARD, VISA, AMERICAN EXPRESS.
Q4. What is the release agent?
In the concrete industry, the release agent is the kind of solvent to help the mold remove easily,And it can be an organic oil, Also may be a soap thinner.It can be avoid the chemical reaction based the plastic mold and concrete mixture.
Q5. The concrete products how to remove easily from the concrete molds?
Before the pouring, Must to coated with a layer of release agent on the inside surface of concrete molds inside.
Q6. How can I get a free sample?
If you could be pay in advance for freight charge, And just in time we had the stock, Then you will get a free sample.